Bluegrass traveler hook is back in the news after a series of online backlash following a series on its website for the Blues’ travel deal.
In an article published Sunday, Fox Sports said that Bluegrass Traveling, which had been working to raise awareness of a Blues travel booking deal, received an email from Bluegrass.com in the past week from a customer who wanted to cancel their Blues travel package.
The customer then forwarded the email to the Blues organization and Bluegrass representatives, who then forwarded it to Travel.com, which owns Bluegrass and is the source of the email.
Travel.com has since issued a statement clarifying that it never contacted Bluegrass to cancel the Blues contract.
The company also said that no other customers contacted it about the Blues agreement, adding that Bluefields team is working to resolve the issue.
According to the article, Travel.net has since changed the name of its Bluegrass website to Traveling.com and that it is working with Bluegrass as it addresses the issue in an effort to restore the Bluegrass logo to its website.
Traveling.net said that the company will also take action against any individuals or companies who misrepresented the Blues Traveling service to customers.
“Traveling is a trusted and respected travel agency with a strong record of providing high-quality service,” the company said in a statement.
“We are taking the steps to ensure our customers can trust Traveling again.”
Travel.net added that it will provide a refund of the price of the Blues and travel packages for all Blues travelers.
Travelers should review all travel plans with the travel website, Traveling said.
Travel, in turn, said that its travel packages will continue to work on all Blues travel itineraries.